Help
Questions, answered
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Where is Tack, tack! based?
In Hong Kong. We sell online and over WhatsApp. Showroom viewings are by appointment only, and we share the address when you book. Showroom pickup is by appointment too, or we deliver anywhere in Hong Kong.
Where can I buy AKARI lamps in Hong Kong?
Tack, tack! stocks curated new and pre-loved Isamu Noguchi AKARI in Hong Kong, including 30A and 55D (the 45D has sold). Enquire on WhatsApp (+852 6507 0791) or email hello@tacktackstudio.com. Showroom pickup is by appointment, or we deliver in Hong Kong. See the AKARI brand page.
Which DULTON Double Face colour is in stock in Hong Kong?
Grey is in stock in Hong Kong. A green clock has found a new home. Green and black are open to pre-order, brand new. WhatsApp us (+852 6507 0791). See the DULTON page.
Are your pieces new or second-hand?
Both. We sell curated design classics from around the world, new and pre-loved, and every listing shows its condition grade, from Brand new to Fair.
How do I buy something?
Tap the WhatsApp button on the piece you like. We'll confirm availability, send extra photos if you'd like, and share payment details. Once your payment or deposit arrives, it's yours.
How does WhatsApp buying work?
Message us with the piece name or link. We confirm availability and send photos, then you pay by FPS, PayMe, bank transfer or cash (PayPal for overseas buyers). Showroom pickup is by appointment, or we quote delivery. There's no online checkout.
Can you hold a piece for me?
Yes, with a deposit. A 30% deposit reserves every order. Messages and likes don't hold items.
Which payment methods do you accept?
FPS, PayMe, bank transfer and cash, plus PayPal (for overseas buyers). We don't take card payments on the site, and there's no checkout on the site.
What do the condition grades mean?
We use five grades: Brand new, Display, Excellent, Good and Fair. Each listing shows its grade next to the price, and its condition notes cover any flaws, original parts, box and manual, plug and cord, and the maker's mark. See the condition guide below, and ask for close-ups first.
What does "open box" mean?
It's still Brand new: unused and never installed, but the box has been opened (for photos or checks, for example) or is missing. We mark it "Brand new · open box".
What is a display piece?
A piece that has never been used at home but was shown in a showroom or shop.
Can I see a piece before buying?
Book a viewing on WhatsApp. A viewing doesn't hold the piece.
Do you deliver?
Yes, anywhere in Hong Kong. Small pieces can go by courier; large furniture goes by movers. We quote before you pay.
Do you offer installation?
Yes. We can arrange installation. Ask us on WhatsApp.
Where do I pick up?
Showroom pickup is by appointment. We'll agree a time on WhatsApp and share the address when you book.
Will lamps work in Hong Kong?
Hong Kong runs on 220V with UK-style plugs. For every lamp we'll tell you exactly which cord set, fitting and bulb are included, and whether you need an adaptor or an electrician. Just ask before you buy.
Can I add a cord and installation for AKARI lamps?
Yes. Cord add-on and installation are available for our Isamu Noguchi AKARI shades; we quote them on WhatsApp. Each listing notes what is included. More AKARI questions are answered on the AKARI page.
Can I return an item?
All sales are final, which is why we're generous with photos, measurements and answers before you buy. If a piece is materially different from its description when you view it, we refund your deposit in full. This doesn't affect your rights under Hong Kong law.
Why did a piece sell while I was asking?
We sell through the website, Instagram, Threads and WhatsApp at the same time, and the first paid order wins. If something sells before we confirm your order, we refund you in full within 2 working days.
When do new pieces arrive?
Every Thursday (Fresh Thursday). Follow @tacktackstudio on Instagram or Threads for first looks.
Do you buy or consign design pieces?
Moving or downsizing? We buy and consign design pieces. WhatsApp us a photo.
Condition guide
Every listing shows one of these five grades next to the price. Its condition notes cover flaws, original parts, box and manual, plug and cord, the maker's mark, and the year only if we know it.
- Brand new
- Unused, never installed; in its original packaging unless stated.
- Display
- Never used at home, shown in a showroom or shop.
- Excellent
- Lightly used, and it works perfectly.
- Good
- Honest wear consistent with age, all shown in photos; sound and fully working.
- Fair
- Clear wear, a repair or a replaced part, described and priced to match.
- Brand new · open box
- Unused; the box has been opened or is missing.
All sales are final, so ask for close-ups first: we'll send them on WhatsApp.