Holds, deposits & showroom viewings
Every piece at Tack, tack! is pre-loved or limited, so here's how we keep things fair.
- Holds need a deposit. Messages, likes and comments don't reserve an item. It's yours once we've received your 30% deposit. First paid, first served.
- Deposit: a 30% deposit reserves every order. The balance is due before pickup or delivery.
| Order | To reserve |
|---|---|
| Every order | 30% deposit |
- Deposits are non-refundable if you change your mind, but they go 100% toward your purchase. If the item turns out to be materially different from our photos and description when you view it, or we can't hand it over, we refund your deposit in full.
- The balance is due before pickup or delivery, by FPS, PayMe, bank transfer, cash or PayPal (for overseas buyers). Items are released once payment clears.
- Installation: We can arrange installation. Ask us on WhatsApp.
- Pickup & delivery: showroom self-pickup is by appointment. Large furniture goes by movers, quoted separately and paid with the balance. Please check lift and stair access and the measurements.
- Showroom viewings: Book a viewing on WhatsApp. A viewing doesn't hold the piece.
- Multi-unit items (e.g. several of the same lamp) follow the same rules per unit.
- No returns. All sales are final, so ask us anything and we'll send extra photos and measurements before you buy. Nothing here affects your rights under Hong Kong law.
Pieces are offered on all our channels (the website, Instagram, Threads and WhatsApp) at the same time. If something sells before we confirm your order, we refund you in full within 2 working days.